BIO
Dynamic and result-orientated risk and resiliency professional with over 5 years of experience in the financial industry. Proven track record of effectively coordinating and collaborating with cross-functional teams and stakeholders, fostering alignment and driving impactful outcomes. Successfully navigated firms through two major crises, demonstrating exceptional problem-solving and critical thinking skills.
MY EXPERIENCE
Roles & Responsibilities
Sep 2021 - Present
APAC RISK, RESPONSE AND RESILIENCE ANALYST, BLACKROCK
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Collaborated with business functions as point of contact for business resilience processes in China, providing governance, oversight, and driving process improvements.
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Facilitated the implementation of the overall business continuity management (BCM) programme in China, including the development of BC recovery strategies and plans.
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Provided support in annual Disaster Recovery tests in China, ensuring seamless execution and adherence to established protocols.
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Assisted on the review of existing regulatory liabilities in policies related to business continuity management, disaster recovery and operational resilience.
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Actively monitored and analysed security threats faced by the firm, utilising open source intelligence techniques to investigate threats to staff, travellers, assets and reputation.
April 2018 - September 2021
CRISIS MANAGEMENT ANALYST, GOLDMAN SACHS
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Collaborated with cross-functional teams and stakeholders during the handling of crises by discussing requests and requirements with stakeholders and keeping them informed of progress.
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Analysed processes and systems using data and statistical analysis, and generated insights to recommend changes and improvements to existing operating practices.
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Key achievement: Improved departmental accountability process, improving efficiency by 50%.
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Managed and analysed risk data by Excel and Tableau. Synthesised data to identify trends and patterns for predictive analysis and recommended strategies to translate it into actions.
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Provided verbal briefings on geopolitical issues that potentially impact the firm’s business operations.
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Oversaw change management process, including the creation of fallback plans to mitigate any potential impact of change.
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Key achievement: Redesigned and rebuilt SharePoint site, improving efficiency by 30%.
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Worked closely with stakeholders to assess risks, define mitigation strategies, and manage delays.
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Analysed the impact of events or threats to Goldman Sachs. During the handling of crises, I provided support to my managers under tight deadlines, including firm’s responses, drafting and issuing crisis communications and responding to enquiries from firm-wide stakeholders.
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Facilitated training to new team members to onboard them to the team.
July 2016 - September 2016
NETWORK CONNECTIVITY SUMMER INTERN, SCHNEIDER ELECTRIC
Conducted primary research to uncover users’ business needs.
Analysed and synthesised insights into business requirements.
Leveraged design thinking to design new product specification sheets, product specimen kits and tutorial videos.
Reviewed pricing structures of global offerings and liaised with management to determine if repricing was necessary by considering external trends and impacts.
September 2014 - July 2016
VICE PRESIDENT, ROYAL HOLLOWAY ENTREPRENEURS SOCIETY
After originally joining as a project director, I was elected to be the Vice President, focusing on the daily operations and budgeting of the society.
Supported various startups by consistently delivering value-added consultancy services; analysed financial information when evaluating business opportunities, making recommendations and negotiating for external sponsorships.
Liaised with the student union on seasonal promotions and daily operations.
Key achievement: By hosting entrepreneurial talks and competitions, I recruited 90 members in one night, all paid memberships.
2014 - 2015
CO-FOUNDER, STARBUZZ
Acted as an intermediary to provide affordable tuition classes to the economically disadvantaged.
Identified key market trends and sourced data to formulate business strategies.
Conducted primary and secondary market research including customer interviews, focus groups and group interviews to obtain insights to uplift competitiveness.
Aligned capital and resource allocation within budget, and thereby achieved a swift return on investments.
Developed and maintained key client relationships with tuition centres, schools and other startups.
Key achievement: Secured a deal with a local district councillor to expand Starbuzz’s services across Hong Kong.
EDUCATION
My Studies
2016 - 2018
KING'S COLLEGE LONDON
MA International Political Economy
- Dissertation Topic | Hong Kong Income Redistribution
2013 - 2016
ROYAL HOLLOWAY, UNIVERSITY OF LONDON
BSc Management with International Business
- Dissertation Topic | Alleviating Poverty by International Non-
Governmental Organisations in China: Case Studies of the Ford Foundation and ActionAid